Privacy Policy

HomeBites (“HomeBites”, “we”, “us”, or “our”) operates the HomeBites mobile applications, website, cloud kitchen services, food delivery services, subscription meal services, and related platforms (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, protect, and share information when you use HomeBites. By using HomeBites, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect only information reasonably necessary to provide and improve our Services.

1.1 Account and Authentication Information

Depending on how you create or access your account, we may collect:

• Name
• Mobile phone number
• Email address
• Firebase authentication identifier
• Google account authentication information when you choose Google Sign-In
• Authentication provider information
• Profile information that you voluntarily provide

HomeBites supports authentication through mobile OTP and third-party authentication providers such as Google. Authentication information is used to securely identify your account and provide access to your orders, subscriptions, addresses, wallet and other account-related services.

2. Mobile Number and OTP Verification

HomeBites may use your mobile number for:

• Account authentication
• OTP verification
• Account recovery
• Order-related communication
• Delivery communication
• Subscription-related communication
• Customer support
• Fraud and abuse prevention

When you request an OTP, the OTP may be processed through authentication and SMS service providers. Where applicable, HomeBites may use Android-supported SMS verification functionality to automatically detect a verification code received for the purpose of completing your requested authentication flow.

3. Location Information

HomeBites may request access to your device location when necessary to provide location-based functionality.

Location information may be used for:

• Detecting your current delivery location
• Selecting or confirming a delivery address
• Determining whether HomeBites delivers to your area
• Calculating delivery distance
• Providing delivery estimates
• Displaying maps and routes
• Helping delivery partners locate the delivery destination
• Providing real-time order and delivery tracking
• Improving delivery operations and service availability

You may enter or select a delivery address manually instead of using your current location. HomeBites does not use location information for unrelated advertising purposes.

4. Address Information

When you place an order or use our delivery services, we may collect and store:

• House or building number
• Street and locality
• City
• State
• Postal / PIN code
• Delivery instructions
• Saved addresses
• Location coordinates associated with a delivery address

This information is used to prepare and deliver your orders.

5. Order Information

When you place an order through HomeBites, we may collect and store:

• Food items ordered, quantity and price
• Discounts and coupons applied
• Delivery charges
• Order status, date and time
• Delivery address
• Payment method
• Subscription information where applicable
• Customer notes or delivery instructions

Order information is required to process, prepare, deliver and support your orders.

6. Payment Information

HomeBites may support payment methods including online payments, UPI, cards, net banking, Cash on Delivery, the HomeBites Wallet, and other methods made available through the Services. Certain services, such as meal subscriptions and subscription renewals, may be restricted to online payment methods only.

For online payments, payments are processed through third-party payment service providers such as Razorpay.

HomeBites may receive information such as payment status, transaction or reference ID, payment method, amount, payment timestamp, and payment-related order information. This is used to confirm and reconcile transactions.

7. HomeBites Wallet

If you use the HomeBites Wallet, we may maintain information relating to your wallet balance, credits, debits, refunds, promotional credits, wallet transactions, and related order or transaction references.

Wallet information is associated with your HomeBites account and is used to provide wallet functionality, refunds, accounting and fraud prevention.

8. Food Subscriptions and Meal Plans

HomeBites offers regular food subscriptions and diet or healthy meal subscriptions. If you subscribe to a meal plan, we may process:

• Selected subscription plan, type and duration
• Subscription price, discount or offer
• Meal preferences and daily meal selections
• Delivery schedule and delivery address
• Subscription start and end dates
• Subscription status and payment status
• Subscription order information

For diet or healthy meal plans, information relating to your selected plan may include dietary preferences or meal characteristics such as calorie or protein information.

9. Notifications

HomeBites may use push notifications to provide service-related information, including order confirmation and status updates, food preparation updates, delivery updates, rider-nearby alerts, subscription reminders, meal-selection reminders, coupon and offer notifications, support-ticket updates, and account or security notifications.

Push notifications are delivered using services such as Firebase Cloud Messaging. You can manage notification permissions through your device settings and marketing preferences within the app.

10. Customer Support

When you contact HomeBites support or create a support ticket, we may collect your name, account identifier, contact information, order and subscription information, support-ticket details, messages you send us, and any attachments or other information you voluntarily provide. This is used to investigate and resolve your issue.

11. Reviews, Feedback and User Content

If you submit ratings, reviews, feedback, support messages, images or other content, we may collect and process what you voluntarily submit. We may use it to improve our products and services, investigate complaints, improve food quality and customer experience, resolve disputes, and monitor service quality.

12. Device and Technical Information

We may automatically receive certain technical information when you use HomeBites, including device type, operating system, app version, device or app identifiers, crash information, performance information, network information, and security and diagnostic information.

This may be used for app security, fraud prevention, troubleshooting, crash analysis, performance improvement, compatibility and service reliability.

13. Firebase and Other Service Providers

HomeBites uses third-party technology and infrastructure providers to operate the Services. These may include:

• Google Firebase (authentication, database, cloud functions, messaging, app integrity)
• Google Maps Platform (maps, routing and delivery tracking)
• Razorpay (payment processing)
• Cloud infrastructure providers
• Analytics and crash-reporting services
• Other service providers required to operate HomeBites

These providers may process information on our behalf or as necessary to provide their respective services. We require service providers to handle information appropriately and only for legitimate purposes connected with providing those services.

14. How We Use Your Information

We may use collected information to:

1. Create and manage your account
2. Authenticate you securely
3. Process food orders
4. Prepare and deliver orders
5. Confirm delivery locations
6. Provide real-time delivery updates
7. Process payments and refunds
8. Manage subscriptions and meal selections
9. Operate the HomeBites Wallet
10. Apply coupons and promotional offers
11. Provide customer support
12. Send service-related notifications
13. Detect and prevent fraud and abuse
14. Maintain platform security
15. Diagnose technical problems and improve performance
16. Improve food and delivery services
17. Maintain business and transaction records
18. Comply with applicable legal obligations

15. How We Share Information

We share information only when reasonably necessary to operate the Services.

Delivery partners

Information necessary to complete a delivery may be shared with the assigned delivery partner, including your name, delivery address, contact information where necessary, order information, delivery instructions, and location information necessary for delivery.

Payment providers

Relevant transaction information may be provided to payment processors such as Razorpay to process payments.

Technology providers

Information may be processed by infrastructure, authentication, notification, analytics and security providers that help us operate HomeBites.

Legal requirements

We may disclose information when required to comply with applicable law, respond to lawful government requests, protect our rights, prevent fraud, investigate security incidents, protect users or the public, or enforce our terms and policies.

16. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, unauthorised modification, loss, misuse, disclosure and destruction. HomeBites uses security technologies and access controls appropriate to the nature of the information handled.

However, no internet-based service can guarantee absolute security. You are responsible for keeping your account credentials and OTPs confidential.

17. Data Retention

We retain information only for as long as reasonably necessary to provide our Services, maintain your account, process orders, maintain subscription records, process refunds and transactions, resolve disputes, prevent fraud and abuse, maintain security, and comply with legal, accounting or regulatory obligations.

Different categories of information may therefore be retained for different periods. When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable and legally permitted.

18. Account Deletion

You may request deletion of your HomeBites account. Deletion requests may be submitted through the account or settings functionality within the HomeBites app, or by contacting us using the details in the Contact Us section below.

When a deletion request is accepted, we will delete or anonymise personal information associated with the account, subject to information we are legally required or legitimately permitted to retain. Certain transaction, financial, fraud-prevention, dispute or legal records may need to be retained for the applicable period.

19. Children’s Privacy

HomeBites is a general food ordering and delivery service and is not specifically directed toward children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to HomeBites without appropriate authorisation, please contact us so we can investigate and take appropriate action.

20. Third-Party Links and Services

The HomeBites website or application may contain links to third-party websites or services. HomeBites is not responsible for the privacy practices of third-party services we do not control. We recommend reviewing their privacy policies before providing personal information.

21. Your Choices

Depending on the functionality available to you, you may be able to:

• Update your profile information
• Manage saved addresses
• Manage notification permissions and marketing preferences
• Manage location permissions
• Manage authentication methods
• Manage subscriptions
• Request account deletion
• Contact customer support regarding your personal information

You may also control Android permissions through your device settings.

22. Changes to This Privacy Policy

We may update this Privacy Policy when our Services, technology, legal obligations or data practices change. When we make significant changes we will update the “Last updated” date and, where appropriate, provide additional notice through the HomeBites application or website. We recommend reviewing this page periodically.

23. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your information, please contact us.

24. Effective Date

This Privacy Policy is effective from 9 August 2026.